Privacy Policy

Sydney Shine Car Wash ("we", "us", "our") is committed to protecting your privacy and ensuring your personal data is handled responsibly. This policy explains how we collect, use, and safeguard information through our online platform and services.

Information We Collect

We collect personal information that you provide when booking or contacting us, and automatically gather certain technical data during your use of our online platform to better serve your automotive service needs.

• Contact details such as your name, phone number, and email address
• Vehicle details for service appointments, including make, model, and registration
• Payment information necessary to complete your transactions
• Technical data such as IP address and browser type collected through cookies and web analytics tools

How We Use Your Information

Your personal data is used to provide and improve our automotive services, communicate with you, and comply with legal obligations.

• To schedule and manage car wash, detailing, and fleet cleaning appointments
• To process payments and issue receipts or invoices
• To communicate service updates, promotions, and customer support
• To improve our online platform through aggregated usage data
• To comply with applicable legal and regulatory requirements

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. Your data may be shared with trusted service providers who assist us in delivering our services, under strict confidentiality agreements.

• Payment processors for transaction handling
• IT service providers for platform maintenance and security
• Legal and regulatory authorities when required by law

Your Rights Under GDPR and Australian Privacy Laws

You have the right to access, correct, or delete your personal information held by us. You may also object to or restrict certain processing activities and withdraw consent where applicable.

To exercise any of these rights or for privacy-related inquiries, please contact us via mail at:

Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. We regularly review our security protocols to safeguard your information.

Retention of Data

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce our agreements.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance user experience and analyze usage patterns. You may control cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our online platform with an updated effective date.

Contact Us

For any questions or concerns regarding your privacy or this policy, please contact us at: